Orders can be modified or canceled within 24 hours after placement. Please contact customer service as soon as possible to check if changes can be made.

You can modify your order through your account settings on our website, or by contacting customer service if you need assistance with adjustments.

Make sure to reach out to our customer service team via email. geniusbean.customerservice@gmail.com.

Shipping times vary based on your location. Standard orders typically arrive within 3-7 business days within the U.S. International shipping may take longer depending on the destination.

Once your order has shipped, you'll receive a tracking number via email. You can use this number to track your order on the shipping carrier’s website.

We’re passionate about delivering the freshest coffee possible. Because coffee is a consumable product, we are unable to accept returns on opened bags for safety and freshness reasons.

However, If your order arrives damaged or you received the wrong item, or have any other concerns about your purchase, please contact us within 7 days of delivery. We’ll gladly offer a replacement or a full refund.